Troubleshooting on the NI myRIO

This page troubleshoots some potential issues regarding successfully running a LabVIEW RCP VI on the NI myRIO device. Please review the following troubleshooting items about the Windows and myRIO system configurations before contacting Quanser's technical support, which is detailed on the Technical Support help page.

This page describes and troubleshoots the following system configuration issues:

• If the NI myRIO Does Not Appear in the Measurement & Automation Explorer (MAX) Window
• If the myRIO 'hil.*' Shared Library Failed to Load: RCP Toolkit Not Installed on myRIO
• If the 'Quanser RCP Toolkit for myRIO' Feature Does Not Appear in the MAX Install List: RCP-Unsupported Real-Time Controller

If the NI myRIO Does Not Appear in the Measurement & Automation Explorer (MAX) Window

This issue manifests itself if the NI myRIO does not appear in the Measurement & Automation Explorer (a.k.a., MAX) window, under the Remote Systems category, as illustrated below.

To correct this issue:

• Ensure the NI myRIO device is properly powered up and connected to the LabVIEW host system (i.e., Windows) computer.
• Refer to NI's online troubleshooting guide for the NI myRIO device at: NI myRIO Troubleshooting Guide.

Once this issue is resolved, the NI myRIO should properly appear in the Measurement & Automation Explorer window, under the Remote Systems category, as illustrated below.

If the myRIO 'hil.*' Shared Library Failed to Load: RCP Toolkit Not Installed on myRIO

This issue manifests itself during the process of compiling and deploying a RCP Toolkit VI to the NI myRIO device, by some shared libraries, like the 'hil.*', failing to load, as illustrated below.

To correct this issue:

• Ensure the Quanser Rapid Control Prototyping Toolkit for myRIO is installed on the NI myRIO device, as specified on the System Requirements and described on the Installing RCP on the NI myRIO pages.

If the 'Quanser RCP Toolkit for myRIO' Feature Does Not Appear in the MAX Install List: RCP-Unsupported Real-Time Controller

This issue happens during the process of installing the Quanser Rapid Control Prototyping (RCP) Toolkit on the NI myRIO device using the NI Measurement & Automation Explorer (MAX), as described and illustrated on the Installing RCP on the NI myRIO help page. The issue manifests itself if the Quanser Rapid Control Prototyping Toolkit for myRIO feature does not appear in the myRIO software component list displayed by the MAX's LabVIEW Real-Time Software Wizard dialog window. This is illustrated below.

This issue is caused by using a myRIO real-time controller that is not supported by the RCP toolkit. To correct this issue:

• Ensure the particular NI myRIO real-time controller and chassis used are compatible with and supported by the Quanser RCP toolkit. The NI myRIO hardware requirements for the RCP toolkit are described on the System Requirements help page.

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